Petit Stellou respects the privacy of all visitors to its website and is highly committed to maintaining the privacy of all such visitors. We will use your personal data to make sure that your orders will be handled as fast and easy as possible.
This statement describes how we deal with your personal data and online security.

This statement informs you about the following:

1. What data we collect
2. What we need your data for
3. How we may share your data
4. Legal grounds for processing your data
5. Your data is safe at Petit Stellou
6. For how long do we keep your data?
7. What are your rights?
8. Our cookie policy
9. Contact us

 

1. What data we collect
Personal data are data that can be used to identify you as a person. We collect data in the following ways:

  • If you place an order on our website we collect your name, e-mail, billing and shipping address in order to complete and deliver your order. In addition, we also offer you the possibility to store (encrypted and inaccessible) credit card details.
  • If you create an online account at our website, we will collect your personal data on a secure server. You are asked to fill in your name, e-mail, billing and shipping address and optional a password, to allow you to place orders for our products. If you create a customer login account, we store your billing and shipping address so that you do not have to fill in this information for any subsequent purchases.
  • If you have placed items in your shopping cart while using an online account but have not checked out these items, we may, send you an abandoned cart e-mail informing you that the items are still for sale. For this purpose, we collect data about which items are placed in your cart.
  • The data and feedback we collect about the use of our website help us to develop and improve the website and related services.
  • If you contact our customer service, we will collect your name and e-mail address (and any additional data you may provide us with) to be able to respond to your questions or comments or to provide better service.
  • If you subscribe to receiving our newsletter, we will inform you on new products, specials and other promotional activities. If you no longer want to receive this newsletter, you can unsubscribe by use of the relevant opt-out button in the newsletter or send an e-mail at info@petit-stellou.com 

 

2. What we need your data for
Your data is processed for the following main purpose: to carry out the transactions relating to our commercial relationship (orders, payment, deliveries, invoices, accounting, customer service)

And more specifically for :

  • the management of your Account, your registration and your connection to our site, as well as the provision of the services to which they give access respectively (online ordering, private sales, sending of newsletters, etc.)
  • the management of your orders
  • the management of the delivery of your orders
  • the management of our customer relationship and your complaints
  • customer database, statistical purposes

     

     3. How we may share your data
    The personal data collected is processed by the in-house staff at Petit Stellou to provide you with the services you request and in accordance with the defined purposes.
    Petit Stellou agrees not to sell your personal data to third parties.
    Petit Stellou may need to transfer your personal data to certain service providers and partners that help Petit Stellou provide and improve its services, such as:

    • Logistics and delivery provider (carrierscouriers),
    • Technical provider (internet service providers, companies specialising in computer and telematic services)
    • Payment services provider (banking operators)
    • Google Analytics - to collect and display detailed statistics from our website. The purpose of this service is to give us a clear overview of visitor flows, traffic sources and pageviews. Based on this information we can improve our website and improve your shopping experience on our website.

    These service providers are granted access to some or all of your personal data as necessary for the purposes described above and may use cookies (as defined below) or other automatic collection technology on our behalf. The service providers are contractually restricted by way of a data processing agreement in the way they may process your personal data.

    We reserve the right to disclose your personal data to official authorities or third parties to the extent we reasonably believe that disclosure is required by law, or to protect your or others’ rights, property or safety.

     

    4. Legal grounds for processing your data
    By the following acts you give us your consent to process your personal data:

    • Creating an online account
    • Contacting our customer service

    You have the right to revoke your consent at all times. When you revoke your consent, we will stop processing your personal data.

     

    5. Your data is safe at Petit Stellou
    We ensure the security of your personal data by providing enhanced protection, through the use of specific technical and organisational security measures, to prevent your personal data from being used illegally or fraudulently.
    However, the internet is an open system and Petit Stellou cannot guarantee that the personal data you submit will not be intercepted by others.

     

    6. For how long do we keep your data?
    In accordance with the legislation and regulations in force, we keep your data for the period strictly necessary for the purposes set out above. This period varies depending on the purpose of the processing.

     

    7. What are your rights?
    In accordance with the applicable regulations, you have the right to query, access, modify, limit, rectify, delete and oppose your personal data.
    You may retract your consent to receive our commercial information at any time.
    You may request to receive a copy of any personal information in our possession.
    You can exercise the rights above by contacting us.

     

    8. Our cookie policy
    We use various cookies on the Website to improve its interactivity and our services.

    What is a cookie?
    A cookie is a file of limited size, generally consisting of letters and numbers, sent by the internet server to the browser’s cookie folder, located on your computer’s hard drive.

    Which cookies do we use?
    We use various types of cookies, the purposes of which are described below.

    Cookies strictly necessary for the site to function
    These cookies are essential to browse our Website (such as session IDs); they allow you to use the main features of the Website and secure your connection. They allow you, for example, to directly access the reserved and personal areas of our Website, thanks to identifiers or data that you may have previously provided. Without these cookies, you will not be able to use the Website normally; we advise you not to delete them.

    • Functionality cookies
      These cookies optimize the functioning of the website and give you access to certain functions. They also allow you to adapt the layout of our site to your device’s display preferences. These cookies ensure a smooth and customised browsing experience. Placing cookies on your device is the easiest and fastest way to personalise and enhance your user experience.
    • Analytical cookies
      These cookies allow us to analyse the use and performance of our site, to establish statistics, visit numbers and volume of use of the various elements of our site (content visited, routes), thus allowing us to improve the relevance and ergonomics of our services.

     

    9. Contact us
    Petit Stellou by Lillyroom GmbH
    Sägestrasse 1b
    8157 Dielsdorf
    Switzerland
    info@petit-stellou.com